---
title: "Support"
canonical: "https://onesaitplatform.refined.site/page/support/"
format: markdown
---
`   # Platform Support Model  Onesait Platform is an open-source platform that you can download from Github or use from our Lab.  On this Community version we generate a tested Enterprise version ready to be put into production on which we offer support through a subscription.  The platform subscription model is based on the number of modules, number of developers in parallel and necessary scalability of the platform modules in production environments.  There are 2 subscriptions:  -   Development Subscription: applies to non-productive environments and offers support to the developments made on the platform and basic operation support in non-productive environments. -   Production Subscription: for productive environments, it offers Level 3 support to the operation of the platform in productive environments.  For more information contact [support@onesaitplatform.com](mailto:support@onesaitplatform.com)         `.section\_container-left { width: 90%; display: flex; flex-direction: column; gap: 2rem; margin: 0 auto; } .section\_container\_tag { text-align: left; font-family: 'Titillium Web'; font-weight: 300; font-size: 20px; } .section\_container\_group { display: flex; flex-direction: column; gap:0.5rem; } .section\_container\_group\_title1 { font-size: 32px; } .section\_container\_group\_divider { width: 56px; border-bottom: solid 3px #0F68A6; margin-top: 0.25rem; margin-bottom: 1.5rem; } .section\_container\_group\_p { font-family: 'Titillium Web'; font-size: 16px; margin-bottom: 0px; color: #051724 !important; } @media only screen and (max-width: 500px) { .section\_container-left { width: 100%; padding: 16px 24px; float: none; } } ul { margin-top: 1rem; } .Tree { width: 90% !important; float: right; } .bold { font-weight: 600; }

`## Onesait Platform Support  You can submit a ticket for your Platform development or production subscription.  [Submit a ticket](https://servicedesk-onesait.atlassian.net/servicedesk/customer/portal/24/user/login?destination=portal%2F24) ![](/images/ad57676d-63cd-44be-a3c1-0e9cb885a67f)` .support { width: 90%; float: right; } .support-banner { max-width: 320px; display: flex; gap: 2rem; flex-direction: column; padding: 20px; margin-right: 10px; margin-bottom: 10px; border: solid 1px #D7DADC; cursor: pointer; } .support-banner:hover { background-color: #E7F0F6; } .support-banner\_text { display: flex; flex-direction: column; gap: 0.25rem; } .support-banner\_text-h2 { font-size: 18px; } .support-banner\_btn { display: flex; align-items: center; gap: 0.5rem; font-size: 14px; } .support-banner\_btn-img { width: 16px; height: 16px; } p { color: #051724; }

`   ## Clients Zone  [Platform Operation](https://onesaitplatform-es.refined.site/space/OP/1089765397/MANUAL+DE+OPERACIONES) [FAQ Platform Troubleshooting](https://onesaitplatform-es.refined.site/space/OP/1090224151/TROUBLESHOOTING) [Platform Training](https://onesaitplatform-es.refined.site/space/OP/1724284983/TRAINING) [Commercial Model Platform](https://onesaitplatform-es.refined.site/space/OP/3756621829/Modelo+Comercial+Onesait+Platform+\(2023\))     `.section\_container\_group\_title2 { font-size: 24px; } .section\_container\_group\_as { display: flex; flex-direction: column; gap: 0.5rem; } .section\_container\_group\_a { font-family: 'Titillium Web'; font-size: 14px; padding: 8px; } .section\_container\_group\_a:hover { background: #E7F0F6; }